ChatGPT Work: Delegate the Busywork/Flip the Toggle
Lesson 3 / 5 · 16 min · 0 / 3 exercises
Course contents
Concept · 3 hands-on exercises

Write a Brief Work Can Finish

Turn a vague request into a brief with a result, sources, audience, review criteria and one or two firm boundaries, so Work finishes without guessing.

A Work brief is a work order, not a question. Chat answers a vague question with a vague reply and you lose ten seconds. Work turns a vague brief into twenty minutes of confident effort aimed at the wrong target. The brief is where you spend your effort so the run doesn't have to guess.

OpenAI's prompting guide boils a good request down to four parts, and says to use only the ones that help: the goal, the context, the output, and the boundaries. For Work, that becomes: describe the result you need, provide the source material, name the audience, and explain how you'll review the work.

Try it: build a brief

Build itExercise 1 of 3

Your manager wants a support-tool comparison by Friday. Switch on the parts that help Work finish without guessing; leave off the ones that hurt.

What gets sent
Compare some support tools for us.

The four parts, for Work

  • Result. Name the deliverable and its shape: “a leadership brief and a six-slide presentation”, “a workbook with a summary tab”. Define the audience, the output format and the length.
  • Sources. Attach the files, or name the plugins and sites to use. Include only relevant sources, and limit the date range when it matters. If the answer must come from your material, say “Use only the supplied sources. Flag missing information instead of guessing.”
  • Review criteria. Say how you'll judge the result, so Work can check against the same bar before it finishes: “cite each number to its source file”, “check that the brief and slides agree”.
  • Boundaries. Add the one or two that matter most, usually about anything that affects other people: “Prepare the message as a draft. Don't send it.”

Here's one of OpenAI's own example prompts. It covers all four parts in four sentences:

Example from OpenAI's prompting guide
Use the attached quarterly reports to create a leadership brief and a six-slide presentation. The audience is the executive team. Lead with the three decisions they need to make, distinguish reported facts from your analysis, cite each number to its source file, and check that the brief and slides agree before you finish.

Notice what it leaves out. It doesn't say which slide layout to use or how to read the reports. It names the result, the reader, the standard of evidence, and a final check, then leaves the method to Work. That's the balance to aim for.

Boundaries: fewer, firmer

It's tempting to fence in every step. Resist it. OpenAI's guide says you don't need to control every step ChatGPT takes; pick the one or two boundaries that matter most. The ones that almost always matter are about other people: require your approval before ChatGPT sends, publishes, or changes information other people rely on. Everything else, such as which sites to read first or how to lay out a table, is usually better left to Work, with your review criteria as the guardrail.

Separate the must-haves from the nice-to-haves, too: “Required: the comparison table and the recommendation. Optional, only if there's time: a migration timeline.” That keeps a run from spending its effort, and your credits, on polish you didn't need.

Fill the blanksExercise 2 of 3

Complete the boundary so Work drafts but never sends on its own.

Write a follow-up to each of the three vendors. Prepare each message as a . Don't anything until I approve the and the recipients.

Ask it to check itself, then check it yourself

For important work, end the brief with a final check: “Before you finish, confirm every action item has an owner and a due date, and list anything you couldn't verify.” A self-check catches a lot, especially gaps and contradictions, but it isn't a substitute for your review. OpenAI's guidance is explicit: review the result yourself before you use or share it.

Your first brief doesn't need to be perfect, either. Review the first result, then ask for the specific change: add a missing source, correct the direction, ask for another option, or change the level of detail, without starting over. When a brief works, keep it. It's the seed of a template, a skill or a scheduled task later in this course.

Spot the problemsExercise 3 of 3

A colleague drafted this brief for a recurring client update. Click the lines that will cause trouble.

Brief: weekly client update0 of 3 found
Check your understanding
Q1. Which line sets the clearest boundary for a Work task that drafts customer emails?
Q2. Why does OpenAI suggest ending an important brief with a request for a final check?
· Work through the 3 remaining exercises above (stuck? each one can show you the answer).
· Score 100% on the quiz.
Vocabulary in this lesson

Plain-English definitions from the AI Coding Dictionary.